Below are the functions of the Department
It serves as a focal point for driving reform, innovation, and improvement within Bureau in line with the overall framework set by Bureau of Public Service Reform (BPSR)
Intervenes in Service failure and develop strategies to address them.
Develop and Deploy change management tools and practises to institute sustainable improvement in CCB.
Work with leadership of CCB to identify process, systems, and Services gaps with BPSR and the office of the Head of Civil Service of the Federation (OHCSF) to develop interventions to eliminate such gaps.
Coordinate and drive SERVICOM aims initiatives within the CCB.
Liaise with the CCB Departments and other stakeholders to develop, refine improve and recommend more effective processes and systems for CCB.
Research and identify good practices that can be adopted to prove Service delivery in CCB.
Coordinates the activities of Non-Government Organizations/CSO
Serves as think-tank of the Bureau